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Difficult behaviour can drag on emotions and productivity. Putting up with people's difficult behaviour is rarely fun. Unfortunately, most of us are more likely to put up with it than we are to try to change it. In this age of teamwork, empowerment and personal responsibility, this is the deal: If the behaviour is bothering you, then you are the person who needs to do something about it.

Dealing effectively with difficult behaviour is a skill that can reap many rewards.

Left alone it will get worse, affect more people and continue to incur hidden costs for organisations in which it occurs. Most difficult behaviour is accidental, but it can also be the result of intentional thought. Sometimes it is sporadic and takes us by surprise. At other times it is ongoing and forms patterns.

Difficult behaviour tends to affect others by:

  • Reducing enjoyment of their work

  • Wasting large amounts of their time

  • Reducing productivity and job satisfaction

  • Causing people to consider or actually resigning and moving on

  • Eating up huge amounts of time in meetings

  • Damaging relationships with clients

  • Turning other people into difficult people


By the end of this course participants will be able to:

  • Identify and review difficult situations

  • Analyse why situations can be difficult

  • Develop strategies for managing difficult situations

  • Use a model to improve relationships


For Workplace Groups

  • Individuals who want to take a proactive approach to dealing with difficult situations in the workplace


This workshop can be run over one full day or a half day


Full Day Workshop Rate

  • $3200 + GST

Half Day Workshop Rate

  • $1800 + GST


Our workbooks are printed in full colour and are wire bound and cost $25 + gst per person, these will include copies of the slides presented on the day and supporting resources.


Our straightforward approach is specifically tailored to our clients’ unique needs. We offer practical solutions that will improve the dynamics and enhance the productivity of your business.​

  • The workshop will be contexualised to your workplace;

  • Training personnel are highly qualified and experienced;

  • We provide you with the best support and encouragement;

  • Training can be delivered on site at your workplace;

  • Training resources are of the highest standard;

  • We are flexible to take into account your requirements.

We aim is to assist and support our clients in a safe, non-threatening environment to achieve their business goals. We always strive to be flexible and make decisions quickly to support the client’s changing needs.


McMillan will provide our clients a highly experienced trainer who will spend time during an initial consultation to gain an understanding of your requirements, the desired outcomes, the reason behind needing the training. From there we will contextualize our the workshop to meet the outcomes required.

Our trainers will develop workbooks, powerpoints and supporting resources.

On the conclusion of the workshop, evaluation forms will be distributed to all participants for completion. From the information gathered, we will compile an evaluation report which is forwarded on to the course organizer.


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