A critical, and generally most difficult, function of a supervisor or manager is the management and development of people. Technical or subject matter experts are often promoted to roles with people management responsibilities when they have had little or no experience in managing people. To manage and develop people effectively, a manager requires strong interpersonal skills based on a sound understanding of communication techniques and tools. This workshop introduces some of these skills and techniques, along with an opportunity to practice and apply them in a safe learning environment.


By the end of this course participants will be able to:

  • Appreciate the shift in skill sets required from technical expert to people manager

  • Understand the principles of Emotional Intelligence, and reflect on personal emotional strengths, weaknesses and triggers

  • Apply two models for effectively giving constructive feedback

  • Understand the difference between underperformance based on skill versus motivation, and apply appropriate management techniques for each

  • Support and develop people to meet the needs of the organisation, as well as personal professional development needs and desires

  • Better prepare for and respond to difficult situations which emerge from people management


For Workplace Groups

  • Supervisors or managers who are looking for an introduction to managing and developing employees


This workshop is run over one full day


Full Day Workshop Rate

  • $3200 + GST

Our workbooks are printed in full colour and are wire bound and cost $25 + gst per person, these will include copies of the slides presented on the day and supporting resources.


Our straightforward approach is specifically tailored to our clients’ unique needs. We offer practical solutions that will improve the dynamics and enhance the productivity of your business.​

  • The workshop will be contexualised to your workplace;

  • Training personnel are highly qualified and experienced;

  • We provide you with the best support and encouragement;

  • Training can be delivered on site at your workplace;

  • Training resources are of the highest standard;

  • We are flexible to take into account your requirements.

We aim is to assist and support our clients in a safe, non-threatening environment to achieve their business goals. We always strive to be flexible and make decisions quickly to support the client’s changing needs.


McMillan will provide our clients a highly experienced trainer who will spend time during an initial consultation to gain an understanding of your requirements, the desired outcomes, the reason behind needing the training. From there we will contextualize our the workshop to meet the outcomes required.

Our trainers will develop workbooks, powerpoints and supporting resources.

On the conclusion of the workshop, evaluation forms will be distributed to all participants for completion. From the information gathered, we will compile an evaluation report which is forwarded on to the course organizer.


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