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Effective customer service is an art and a learned skill. Training staff to handle customers with confidence and efficiency is essential for good customer service and for business profit and growth.

This program is designed to work through the key areas of success in customer service:

  • Identifying your clients

  • Identifying your clients’ needs and how that matches what you have to offer

  • Seeing complaints as opportunities

  • Identifying trends in client requirements


By the end of this course participants will be able to:

  • Plan to meet internal and external customer requirements

  • Ensure delivery of quality products and services

  • Monitor, adjust and report on customer service


For Workplace Groups

  • Anybody who communicates with customers in sale and/or service capacity and anybody who manages staff who communicate with customers


This workshop can be run over one full day or a half day


Full Day Workshop Rate

  • $3200 + GST

Half Day Workshop Rate

  • $1800 + GST

Our workbooks are printed in full colour and are wire bound and cost $25 + gst per person, these will include copies of the slides presented on the day and supporting resources.


Our straightforward approach is specifically tailored to our clients’ unique needs. We offer practical solutions that will improve the dynamics and enhance the productivity of your business.​

  • The workshop will be contexualised to your workplace;

  • Training personnel are highly qualified and experienced;

  • We provide you with the best support and encouragement;

  • Training can be delivered on site at your workplace;

  • Training resources are of the highest standard;

  • We are flexible to take into account your requirements.

We aim is to assist and support our clients in a safe, non-threatening environment to achieve their business goals. We always strive to be flexible and make decisions quickly to support the client’s changing needs.


McMillan will provide our clients a highly experienced trainer who will spend time during an initial consultation to gain an understanding of your requirements, the desired outcomes, the reason behind needing the training. From there we will contextualize our the workshop to meet the outcomes required.

Our trainers will develop workbooks, powerpoints and supporting resources.

On the conclusion of the workshop, evaluation forms will be distributed to all participants for completion. From the information gathered, we will compile an evaluation report which is forwarded on to the course organizer.


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