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This course has been designed to help participants identify potential signs of conflict and deal with them head-on. Conflict can be a very problematic issue in the workplace and needs to be addressed in order to minimise its effects and bring about positive outcomes. This course will benefit everyone in the workplace, particularly those who are faced with conflict, as well as those who are required to guide others through similar conflict situations.


This course covers basic elements of the causes of conflict, conflict resolution and different styles and approaches. From this course participants will learn how to effectively deal with conflict in the workplace by analysing how others deal with conflict, as well as through identifying and understanding their own approach to conflict.

By the end of this course participants will be able to:

  • Identify and implement several approaches to conflict resolution

  • Develop effective strategies to address conflict situations

  • Gain skills in handling difficult situations

  • Develop effective communication techniques


For Workplace Groups

  • Individuals or teams who are faced with conflict and would like to learn how to effectively deal with it.

  • Those in organisations who are required to guide others through situations of conflict.


This workshop can be run over one full day or a half day


Full Day Workshop Rate

  • $3200 + GST

Half Day Workshop Rate

  • $1800 + GST

Our workbooks are printed in full colour and are wire bound and cost $25 + gst per person, these will include copies of the slides presented on the day and supporting resources.​


Our straightforward approach is specifically tailored to our clients’ unique needs. We offer practical solutions that will improve the dynamics and enhance the productivity of your business.​

  • The workshop will be contexualised to your workplace;

  • Training personnel are highly qualified and experienced;

  • We provide you with the best support and encouragement;

  • Training can be delivered on site at your workplace;

  • Training resources are of the highest standard;

  • We are flexible to take into account your requirements.

We aim is to assist and support our clients in a safe, non-threatening environment to achieve their business goals. We always strive to be flexible and make decisions quickly to support the client’s changing needs.


McMillan will provide our clients a highly experienced trainer who will spend time during an initial consultation to gain an understanding of your requirements, the desired outcomes, the reason behind needing the training. From there we will contextualize our the workshop to meet the outcomes required.

Our trainers will develop workbooks, powerpoints and supporting resources.

On the conclusion of the workshop, evaluation forms will be distributed to all participants for completion. From the information gathered, we will compile an evaluation report which is forwarded on to the course organizer.


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