Open Space Office


The Certificate IV in Government qualification covers the competencies required for working without supervision in the public sector.  This qualification is particularly suited to those working in an environment requiring multi skilled personnel and/or in small or regionally based organisations. Graduates at this level will apply knowledge and skills to demonstrate autonomy, judgement and limited responsibility or changing contexts and within established parameters.


By the end of this qualification participants will be able apply a range of methods, tools, materials and information to:

  • deal with complex enquiries and complaints, giving directions, managing meetings and making workplace and public presentations, as well as speaking, listening and reading non-verbal cues, reading, writing and visual literacy. It includes the use of written communication involving the evaluation and composition of complex workplace documents, interpreting and evaluating workplace information, composing complex written materials and editing.

  • promote the value of workplace diversity and the contribution it makes to effective work practices, the generation of new ideas, and the organisation's responsiveness to the community. This includes promoting the benefits of workplace diversity and contributing to diversity outcomes.

  • use collaborative planning with other workgroup members to integrate individual plans and build working relationships and identify work methods and practices and negotiate goals and outcomes to implement plans, in consultation with others. This includes providing feedback to workgroup members in regard to quality of client service delivery.

  • the collection and analysis of information to achieve work unit objectives and meet client needs. It includes identifying and collecting information, analysing and interpreting information, developing and applying workable solutions, presenting information and maintaining information. This also includes carrying out more detailed analysis of information as required using relevant techniques including mathematical calculations and methods for numerical/graphical information.

  • the exercise of delegations in the public sector, including confirming the delegation, applying other interacting legislation, policy and guidelines, and exercising delegations.

  • the application of knowledge of government processes, including applying information relating to machinery of government, and applying knowledge of organisational functions and protocols, Legislation and regulations applying across the public sector, such as equal employment opportunity, equity and diversity.



  • PSPETH001 Uphold the values and principles of public service

  • PSPGEN023 Deliver and monitor service to clients

  • PSPGEN029 Value diversity

  • PSPGEN043 Apply government processes

  • PSPLEG002 Encourage compliance with legislation in the public sector

  • PSPPCY004 Support policy implementation


  • BSBWHS301 Maintain workplace safety

  • BSBLDR402 Lead effective workplace relationships

  • BSBWOR501 Manage personal work priorities and professional development

  • BSBPMG522 Undertake project work

  • BSBSUS401 Implement and monitor environmentally sustainable work practices

  • PSPGEN019 Use workplace communication strategies

  • PSPGEN014 Organise workplace information

  • BSBCMM401 Make a presentation

  • BSBADM405 Organise meetings


For Individuals

  • Self-paced learning with regular ongoing support​.  Hard copy resources or online learning options are available depending on your learning preference.

For Workplace Groups

  • A calendar of face to face workshops will be developed in consultation with corporate clients


Participants will have unlimited support from our team of dedicated trainers and administration staff for the duration of the program.


Participants will be required to reflect on the topics covered and how they apply to their current work practices. They are also encouraged to discuss the topics with their supervisor and colleagues to gain a broader understanding.


As a formal component of the program, each participant will be assessed to make sure they meet the requirements of the qualification.​ Assessment formats include:

  • Skills recognition (RPL) - allows participants to gain credit for skills and knowledge you already have

  • Knowledge questions – written questions to demonstrate the essential knowledge requirements outlined in the unit of competency

  • Performance tasks – a series of observable tasks to demonstrate the practical skill requirements outlined in the unit of competency


Approximately 12 months. 

  • Depending on your current level of experience, course work can take up to 10 hours per week. 

  • Learners can commence at anytime.


On completion of all assessment work, participants will receive their nationally recognised certificate within 30 days.


Standard Fee

  • $3,950

Traineeship Fee​

  • If you or your employees work in the ACT, McMillan has government funded places available.  Traineeship fees will reduce the Standard Fee for this course.  Please click here to check eligibility criteria.​


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