CERTIFICATE IV IN GOVERNMENT PSP40116

QUALIFICATION OUTCOMES

By the end of this qualification participants will be able apply a range of methods, tools, materials and information to:

• deal with complex enquiries and complaints, giving directions, managing meetings and making workplace and public presentations, as well as speaking, listening and reading non-verbal cues, reading, writing and visual literacy. It includes the use of written communication involving the evaluation and composition of complex workplace documents, interpreting and evaluating workplace information, composing complex written materials and editing.

• promote the value of workplace diversity and the contribution it makes to effective work practices, the generation of new ideas, and the organisation's responsiveness to the community. This includes promoting the benefits of workplace diversity and contributing to diversity outcomes.

• use collaborative planning with other workgroup members to integrate individual plans and build working relationships and identify work methods and practices and negotiate goals and outcomes to implement plans, in consultation with others. This includes providing feedback to workgroup members in regard to quality of client service delivery.

• the collection and analysis of information to achieve work unit objectives and meet client needs. It includes identifying and collecting information, analysing and interpreting information, developing and applying workable solutions, presenting information and maintaining information. This also includes carrying out more detailed analysis of information as required using relevant techniques including mathematical calculations and methods for numerical/graphical information.

• the exercise of delegations in the public sector, including confirming the delegation, applying other interacting legislation, policy and guidelines, and exercising delegations.

• the application of knowledge of government processes, including applying information relating to machinery of government, and applying knowledge of organisational functions and protocols, Legislation and regulations applying across the public sector, such as equal employment opportunity, equity and diversity.

SUBJECTS

Core

• PSPETH001 Uphold the values and principles of public service

• PSPGEN023 Deliver and monitor service to clients

• PSPGEN029 Value diversity

• PSPGEN043 Apply government processes

• PSPLEG002 Encourage compliance with legislation in the public sector

• PSPPCY004 Support policy implementation

Electives

• BSBWHS301 Maintain workplace safety

• BSBLDR402 Lead effective workplace relationships

• BSBWOR501 Manage personal work priorities and professional development

• BSBPMG522 Undertake project work

• BSBSUS401 Implement and monitor environmentally sustainable work practices

• PSPGEN019 Use workplace communication strategies

• PSPGEN014 Organise workplace information

• BSBCMM401 Make a presentation

• BSBADM405 Organise meetings

DELIVERY

For Individuals

• Self-paced learning with regular ongoing support​.  Hard copy resources or online learning options are available depending on your learning preference.

For Workplace Groups​

• A calendar of face to face workshops will be developed in consultation with corporate clients

SUPPORT

Participants will have unlimited support from our team of dedicated trainers and administration staff for the duration of the program.

WORKPLACE APPLICATION

Participants will be required to reflect on the topics covered and how they apply to their current work practices. They are also encouraged to discuss the topics with their supervisor and colleagues to gain a broader understanding.

ASSESSMENT

As a formal component of the program, each participant will be assessed to make sure they meet the requirements of the qualification.​ Assessment formats include:

• Skills recognition (RPL) - allows participants to gain credit for skills and knowledge you already have

• Knowledge questions – written questions to demonstrate the essential knowledge requirements outlined in the unit of competency

• Performance tasks – a series of observable tasks to demonstrate the practical skill requirements outlined in the unit of competency

DURATION

Approximately 12 months. 

• Depending on your current level of experience, course work can take up to 10 hours per week. 

• Learners can commence at anytime.

CERTIFICATION

On completion of all assessment work, participants will receive their nationally recognised certificate within 30 days.

PRICE

Standard Fee

• $3,600

Traineeship Fee​

• $350. If you work in the ACT McMillan has government funded places available. Please click here to check eligibility criteria.​

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