Image by Headway


Office Supervisor; Clerical Supervisor; Team Leader

The Certificate IV in Business qualification reflects the role of individuals who use well‑developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.


By the end of this qualification participants will be able apply a range of methods, tools, materials and information to:

  • Complete routine and non-routine activities, tasks and functions;

  • Provide solutions to a variety of predictable and sometimes unpredictable problems;

  • Identify, analyse, compare and act on information from a range of sources;

  • Apply and communicate technical solutions of a non-routine or contingency nature to a defined range of predictable and unpredictable problems;

  • Guide activities and provide technical advice in the area of work and learning.



  • BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements


  • BSBADM405 Organise meetings

  • BSBADM409 Coordinate business resources

  • BSBCMM401 Make a presentation

  • BSBLDR511 Develop and use emotional intelligence

  • BSBREL401 Establish networks

  • BSBRSK401 Identify risk and apply risk management processes

  • BSBSUS401 Implement and monitor environmentally sustainable work practices

  • BSBMGT403 Support continuous improvement

  • BSBWOR404 Develop work priorities


For Individuals

  • Self-paced learning with regular ongoing support​.  Hard copy resources or online learning options are available depending on your learning preference.

For Workplace Groups

  • A calendar of face to face workshops will be developed in consultation with corporate clients


Participants will have unlimited support from our team of dedicated trainers and administration staff for the duration of the program.


Participants will be required to reflect on the topics covered and how they apply to their current work practices. They are also encouraged to discuss the topics with their supervisor and colleagues to gain a broader understanding.


As a formal component of the program, each participant will be assessed to make sure they meet the requirements of the qualification.​ Assessment formats include:

  • Skills recognition (RPL) - allows participants to gain credit for skills and knowledge you already have

  • Knowledge questions – written questions to demonstrate the essential knowledge requirements outlined in the unit of competency

  • Performance tasks – a series of observable tasks to demonstrate the practical skill requirements outlined in the unit of competency


Approximately 12 months. 

  • Depending on your current level of experience, course work can take up to 10 hours per week. 

  • Learners can commence at anytime.


On completion of all assessment work, participants will receive their nationally recognised certificate within 30 days.


Standard Fee

  • $3,950

Traineeship Fee​

  • If you or your employees work in the ACT, McMillan has government funded places available.  Traineeship fees will reduce the Standard Fee for this course.  Please click here to check eligibility criteria.​


Thanks for submitting!