Copying Down


The Certificate III in Government qualification covers entry-level competencies for a career in the public sector, with a particular focus on meeting the ethical and legislative requirements of public service while undertaking a diverse range of work activities which are generalist in nature. Electives should reflect the responsibilities of the individual and the job skills required for effective performance.


By the end of this qualification participants will be able apply a range of methods, tools, materials and information to:

  • use an extensive range of workplace communication strategies for interacting confidently with internal and external clients.

  • maintain professional working relationships with colleagues including cooperating with others in the workgroup, sharing knowledge to complete tasks, making constructive contributions to team work, providing formal and informal feedback on workgroup effectiveness and deal ethically with colleagues, members of the public, suppliers and business contacts.

  • resolve situations which pose ethical problems or refer them in accordance with organisational guidelines including interpreting ethical values and principles and review with senior staff to ensure accuracy, managing conflicts of interest, recording decision-making processes used to resolve ethical problems and using models of ethical decision making/problem solving.

  • exercise judgment to resolve workplace issues including applying relevant standards and other information applying objective and impartial evaluation of conflicting requirements, using ethical decision making applying workplace procedures relating to ethical work practices, responding to diversity, including gender and disability.

  • seek and use feedback from clients and the workgroup to continuously improve personal effectiveness in working with diversity. This includes working with a coach or mentor and identifying areas requiring competency development by comparing current competencies with the competency requirements of current or anticipated duties. Develop a comprehensive knowledge of the organisation's structure and functioning and apply this in accordance with legislation, policy and procedures.



  • PSPETH001 Uphold the values and principles of public service

  • PSPGEN015 Work effectively with diversity

  • PSPGEN019 Use workplace communication strategies

  • PSPLEG001 Comply with legislation in the public sector


  • BSBWHS301 Maintain workplace safety

  • PSPGEN009 Work effectively in the organisation

  • PSPGEN010 Contribute to workgroup activities

  • PSPGEN014 Organise workplace information

  • PSPGEN021 Contribute to conflict management

  • BSBFLM303 Contribute to effective workplace relationships

  • BSBFLM309 Support continuous improvement systems and processes

  • BSBFLM312 Contribute to team effectiveness

  • BSBSUS201 Participate in environmentally sustainable work practices


For Individuals

  • Self-paced learning with regular ongoing support​.  Hard copy resources or online learning options are available depending on your learning preference.

For Workplace Groups

  • A calendar of face to face workshops will be developed in consultation with corporate clients


Participants will have unlimited support from our team of dedicated trainers and administration staff for the duration of the program.


Participants will be required to reflect on the topics covered and how they apply to their current work practices. They are also encouraged to discuss the topics with their supervisor and colleagues to gain a broader understanding.


As a formal component of the program, each participant will be assessed to make sure they meet the requirements of the qualification.​ Assessment formats include:

  • Skills recognition (RPL) - allows participants to gain credit for skills and knowledge you already have

  • Knowledge questions – written questions to demonstrate the essential knowledge requirements outlined in the unit of competency

  • Performance tasks – a series of observable tasks to demonstrate the practical skill requirements outlined in the unit of competency


Approximately 12 months. 

  • Depending on your current level of experience, course work can take up to 10 hours per week. 

  • Learners can commence at anytime.


On completion of all assessment work, participants will receive their nationally recognised certificate within 30 days.


Standard Fee

  • $3,650

Traineeship Fee​

  • If you or your employees work in the ACT, McMillan has government funded places available.  Traineeship fees will reduce the Standard Fee for this course.  Please click here to check eligibility criteria.​


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