Image by Studio Republic


Office Assistant; Clerical Worker; Receptionist

The Certificate III in Business qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.​


By the end of this qualification participants will be able to:

  • Apply a broad range of well-developed office skills to routine procedures

  • Problem solve day-to-day operational situations

  • Perform processes that require discretion and judgement

  • Interpret operational information and make well-informed decisions

  • Take greater responsibility for their output


Core Units

  • BSBWHS302 Apply knowledge of WHS legislation in the workplace

Elective Units

  • BSBADM311 Maintain business resources

  • BSBCUS301 Deliver and monitor a service to customers

  • BSBDIV301 Work effectively with diversity

  • BSBFLM303 Contribute to effective workplace relationships

  • BSBFLM309 Support continuous improvement systems and processes

  • BSBFLM312 Contribute to team effectiveness

  • BSBINM301 Organise workplace information

  • BSBINN301 Promote innovation in a team environment

  • BSBWOR301 Organise personal work priorities and development

  • BSBWRT301 Write simple documents

  • BSBSUS201 Participate in environmentally sustainable work practices


For Individuals

  • Self-paced learning with regular ongoing support​.  Hard copy resources or online learning options are available depending on your learning preference.

For Workplace Groups

  • A calendar of face to face workshops will be developed in consultation with corporate clients


Participants will have unlimited support to our team of dedicated trainers and administration staff for the duration of the program.


Participants will be required to reflect on the topics covered and how they apply to their current work practices. They are also encouraged to discuss the topics with their supervisor and colleagues to gain a broader understanding.


As a formal component of the program, each participant will be assessed to make sure they meet the requirements of the qualification.​ Assessment formats include:

  • Skills recognition (RPL) - allows participants to gain credit for skills and knowledge you already have

  • Knowledge questions – written questions to demonstrate the essential knowledge requirements outlined in the unit of competency

  • Performance tasks – a series of observable tasks to demonstrate the practical skill requirements outlined in the unit of competency


Approximately 12 months. 

  • Depending on your current level of experience, course work can take up to 10 hours per week. 

  • Learners can commence at anytime.


On completion of all assessment work, participants will receive their nationally recognised certificate within 30 days.


Standard Fee

  • $3,650

Traineeship Fee​

  • If you or your employees work in the ACT, McMillan has government funded places available.  Traineeship fees will reduce the Standard Fee for this course.  Please click here to check eligibility criteria.​


Thanks for submitting!