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Customer Service Training

Course Overview

Effective customer service is an art and a learned skill. Training staff to handle customers with confidence and efficiency is essential for good customer service and for business profit and growth.

This program is designed to work through the key areas of success in customer service:

  • Identifying your clients
  • Identifying your clients’ needs and how that matches what you have to offer
  • Seeing complaints as opportunities
  • Identifying trends in client requirements

Pricing information

Learning Outcomes

By the end of this course participants will be able to:

  • Plan to meet internal and external customer requirements
  • Ensure delivery of quality products and services
  • Monitor, adjust and report on customer service

Target Audience

Anybody who communicates with customers in sale and/or service capacity and anybody who manages staff who communicate with customers


This course can be tailored to business needs and can be run over one full day or a half day

Get Started

To book this workshop today or to find out more, please submit your details below and we will be in contact immediately.


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I thought this session would be more of the same. Pleasantly surprised – acknowledged what we already knew.

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Participants attending McMillan courses will experience a different kind of learning that produces transformation in not only their attitude but also in the way they apply the information.


McMillan can tailor and customise all of our Qualifications and Short Courses to ensure that students understand the direct application of learning and have a great impact directly in the Department.

Identify your organisation’s training needs Contact us today