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Certificate IV in Human Resources - BSB41013

Certificate IV in Human Resources - BSB41013


This qualification reflects the role of individuals who work in a range of support positions in human resources management. In smaller companies they may work across all human resources functional areas and in larger companies they may be assigned responsibilities in units or business areas focused on discrete human resources functions, such as remuneration, workforce planning or human resources information systems.

Target Audience

The type of job roles performed by those completing this qualification could include:

  • Human resources assistant
  • Human resources coordinator
  • Human resources administrator
  • Human resources officer
  • Payroll officer

Minimum Requirements

This qualification has no entry requirements.

Qualification Outcomes

By the end of this qualification participants will be able to:

  • use communication to develop and maintain effective work relationships and networks
  • use negotiation and conflict-management skills to resolve issues
  • actively encourage consultation and cooperation on human resources initiatives
  • assist managers to address performance-management issues
  • seek and valuing contributions to develop and refine new ideas and approaches
  • gather, organising and presenting workplace information
  • participate in professional networks and associations to obtain and maintain skills and knowledge

Qualification Structure

Number of Units: 10

6 core unit plus, 4 elective units

At least 2 of the elective units must be selected from the elective units listed below.

The remaining elective units may be selected from the elective units listed below, from this Training Package or from any current accredited course or endorsed Training Package at the same qualification level. If not listed below, 2 elective units may be selected from a Certificate III qualification or Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core Units

  • BSBHRM403B Support performance-management processes
  • BSBHRM404A Review human resources functions
  • BSBHRM405A Support the recruitment, selection and induction of staff
  • BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements
  • BSBWOR401A Establish effective workplace relationships
  • BSBWRK411A Support employee and industrial relations procedures

Elective Units

  • BSBADM405B Organise meetings
  • BSBCMM401A Make a presentation
  • BSBCUS402B Address customer needs
  • BSBCUS403B Implement customer service standards
  • BSBEMS401B Develop and implement business development strategies to expand client base
  • BSBEMS402B Develop and implement strategies to source and assess candidates
  • BSBEMS403B Develop and provide employment management services to candidates
  • BSBEMS404B Manage the recruitment process for client organisations
  • BSBFIA302A Process payroll
  • BSBFIA402A Report on financial activity
  • BSBINM401A Implement workplace information system
  • BSBINN301A Promote innovation in a team environment
  • BSBITU304A Produce spreadsheets
  • BSBITU401A Design and develop complex text documents
  • BSBITU402A Develop and use complex spreadsheets
  • BSBITU404A Produce complex desktop published documents
  • BSBLED401A Develop teams and individuals
  • BSBREL401A Establish networks
  • BSBRES401A Analyse and present research information
  • BSBRKG404A Monitor and maintain records in an online environment
  • BSBRSK401A Identify risk and apply risk management processes
  • BSBSUS401A Implement and monitor environmentally sustainable work practices
  • BSBWOR402A Promote team effectiveness
  • BSBWRT401 Write complex documents
  • TAEDEL301A Provide work skill instruction

Job Roles

Job roles and titles vary across different industry sectors . The type of job roles performed by those completing the Diploma of Human Resources could include: Human Resources Adviser; Human Resources and Change Manager; Human Resources Consultant; Human Resources Manager; Senior Human Resources Officer.


Approximately 12 months

Delivery Options

In-house This option would suit corporate clients with a group of participants
Online This option would suit individuals, in a workplace or at home

More Information

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