Certificate III in Customer Contact

This course is seen by the industry as an entry level qualification.

The aim by industry is to encourage participants to gain and demonstrate competency against the core functions and a range of common and specialist functions across the a range of industries.

We have extensive experience in this qualification, especially in the insurance sector where we have incorporated the essential FSR units required by ASIC into the qualification.

Duration

1 year

Price

$2,050

Training Overview

Our approach to this course uses work-based assessment. We examine all existing internal learning materials to the qualification, develop areas where there are gaps in knowledge, and establish a quality assurance system to manage both the training and assessment that lead to a national qualification.

Course Outcomes

The main areas covered by this qualification are:

  • Providing customer service
  • Using specific enterprise systems
  • Processing information and reporting
  • Specialist skill area (eg. insurance)