Diploma of Business (Frontline Management)

This program is for people in middle management who are wanting to develop their management skills professionally.

Participants are allocated a personal coach who spends half a day each month working through day to day as well as long term issues. The assessment is project based and is determined in line with business goals.

Duration

3 days (over 3 weeks)

Price

$5,500

Course Content

There are 11 skill sets that need to be completed to gain your Diploma of Business (Frontline Management).

  • Manage personal work priorities and professional development
  • Provide leadership in the workplace
  • Establish and manage effective workplace relationships
  • Participate in, lead and facilitate work teams
  • Manage operations to achieve planned outcomes
  • Manage workplace information
  • Manage quality customer service
  • Develop and maintain a safe workplace and environment
  • Implement and monitor continuous improvement systems and processes
  • Facilitate and capitalise on change and innovation
  • Contribute to the development of a workplace learning environment

Course Outcomes

Companies and organisations can reap enormous benefits from the Frontline Management Program. The program also offers substantial benefits to organisations, teams and individuals. This is because the goals to be achieved are placed within the context of the overall goals of the organisation.

Developing the competencies of Frontline Managers has many observable benefits for organisations and teams, including:

  • Improving productivity and innovation in the workplace
  • Providing a focused strategy for developing high quality Frontline Management
  • Providing a process for assessing whether individuals have achieved the national standards for Frontline Management
  • Linking management development and the organisation/team's strategies and plans
  • Using a variety of ways to develop management competencies.

The benefits to individuals include:

  • Encouraging flexibility in the selection of development options and opportunities
  • Facilitating career planning and development
  • Linking career development and the individual/tea0m's strategies and plans
  • Improving work performance, morale and satisfaction
  • Recognising Frontline Management competencies already acquired
  • Acquiring management competencies which are portable
  • Gaining a nationally recognised qualification for workplace competence while working