Effective customer service is an art and a learned skill. Training staff to handle customers with confidence and efficiency is essential for good customer service and for business profit and growth.
This program is designed to work through the key areas of success in customer service:
By the end of this course participants will be able to:
Anybody who communicates with customers in sale and/or service capacity and anybody who manages staff who communicate with customers
Duration |
This course can be tailored to business needs and can be run over one or two days |
Price |
One Day: $3,200 + GST Two Day: $6,200 + GST |