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Conflict Resolution

About the Workshop

This course has been designed to help participants identify potential signs of conflict and deal with them head-on. Conflict can be a very problematic issue in the workplace and needs to be addressed in order to minimise its effects and bring about positive outcomes. This course will benefit everyone in the workplace, particularly those who are faced with conflict, as well as those who are required to guide others through similar conflict situations.

Learning Outcomes

This course covers basic elements of the causes of conflict, conflict resolution and different styles and approaches. From this course participants will learn how to effectively deal with conflict in the workplace by analysing how others deal with conflict, as well as through identifying and understanding their own approach to conflict.

By the end of this course participants will be able to:

• Identify and implement several approaches to conflict resolution
• Develop effective strategies to address conflict situations
• Gain skills in handling difficult situations
• Develop effective communication techniques

Target Audience

Individuals or teams who are faced with conflict and would like to learn how to effectively deal with it.

Those in organisations who are required to guide others through situations of conflict

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